Employee Hotline and Issue Awareness
Issue Awareness
Serving over 1,700 active clients and over eight million stakeholders worldwide, EthicsPoint has created an effective employee hotline and web reporting system to support enterprise risk management, compliance reporting, and issue management. EthicsPoint provides individuals at all levels in the organization with the appropriate tools and information for managing issue awareness.
- Issue awareness from a variety of sources and applications through the use of telephonic and web-based intake methodologies
- 24/7/365 system availability ensured by end-to-end network redundancy, scalability, and audited SAS 70 reliability
- Support for global reporting environments, enabling worldwide access and compliance with international requirements
- Immediate awareness of issues and events by appropriate personnel supported by tailored role- and rule-based routing
- Seamless integration with advanced issue management tools for increased productivity
Integrated Intake
Our compliance reporting solution is extremely flexible and is designed to accommodate a wide spectrum of issues and languages. Issue categories are developed based on your unique needs. Reporters can call the employee hotline or submit an issue or concern via the web. In either case, reporters will be guided through a series of thoughtful, issue-appropriate questions created by a team of Certified Fraud Examiners and ex-law enforcement personnel. After an issue is submitted, reporters wishing to follow up on their report can do so via the web or the contact center.
Employee Hotline and Hotline Reporting
EthicsPoint's confidential employee hotline is designed for users to anonymously report unethical behavior, concerns or questions. Our effective hotline reporting system supports enterprise risk management, issue management, and compliance reporting.
Find more information on the employee hotline and hotline reporting solution.
Contact Center
All calls coming into the EthicsPoint Contact Center are answered live by our trained and background-checked Contact Center Intake Specialists (CCIS). EthicsPoint is proud of our world-class internal contact center operations, whose qualified specialists handle a variety of situations and reports consistently and professionally. Each CCIS signs a non-disclosure agreement upon hire and reaffirms his or her commitment to confidentiality every month. Click here to learn more about our Contact Center.
Web Intake
In addition to our hotline reporting service, EthicsPoint’s patent-pending web solution gives reporters a secure, anonymous, web-based option to report and follow up on issues. Our integrated intake solution provides a globally accessible and confidential method for providing issue awareness and is accessible via the EthicsPoint web site or a company’s intranet or extranet. Click here to learn more about Customized Client Portals.
Internally Generated Reports
Reports placed on the EthicsPoint system are not restricted to the “hotline.” Clients may choose to internally develop reports regarding issues that are raised within the organization. These issues can surface from internal audit, tips, or conversations with team members, exit interviews, performance reviews, or other interactions. Once an internally developed report is placed in the system, all of EthicsPoint’s resolution workflow tools, issue management protocols, and analytical review tools are immediately and securely available to persons placed in a position of oversight.
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