Addressing International Issues
Currently, EthicsPoint supports multinational organizations in over 120 countries across the globe. Our standard translation service for web-based reporting provides localization of EthicsPoint’s standard issue categories and questions into the following languages, and can be customized to almost any other language:
| Arabic |
Estonian |
Hmong |
Mongolian |
Swedish |
| Armenian |
Filipino |
Hungarian |
Norwegian |
Thai |
| Bulgarian |
Finnish |
Indonesian |
Polish |
Turkish |
| Chinese (Simplified) |
French (Canada) |
Italian |
Portuguese |
Ukrainian |
| Chinese (Traditional) |
French (France) |
Japanese |
Romanian |
Vietnamese |
| Croatian |
German |
Korean |
Russian |
Zulu |
| Czech |
Greek |
Malay |
Serbian |
|
| Danish |
Hebrew |
Malayalam |
Spanish |
|
| Dutch |
Hindi |
Marathi |
Swahili |
|
Our services support interpretation for all phone-based reporting through the EthicsPoint Contact Center. In addition to on-site Contact Center Intake Specialists fluent in Arabic, English, French, German, and Spanish; EthicsPoint contracts with a third-party interpretation provider to satisfy our client’s dynamic language requirements. Currently we support interpretation services in over 170 different languages.
International Toll-Free Dialing
EthicsPoint ensures that stakeholders can easily place reports in their native language, at no cost to them, through:
- EthicsPoint International Toll-Free Service (ITFS)
- AT&T International Direct Access Service
- International Collect Calling
- International Calling Cards
EthicsPoint provides an optional Automated Voice Attendant service which allows the international reporter to choose the language in which he or she would like to proceed. The selected languages and order of the prompts are determined by the client during implementation. The Automated Voice Attendant option can be applied to any custom toll-free number.
Global Data Privacy Compliance
Many organizations are in a unique position when balancing compliance with Sarbanes-Oxley (SOX) and the laws of international jurisdictions, such as those in the European Union. Companies often struggle to simultaneously comply with both rules of law.
Organizations must consider the sensitive nature of handling data privacy in other countries. EthicsPoint’s Data Privacy Solution resolves these issues with the technological tools necessary to approach compliance. The solution is compliant with:
- France: CNIL
- European Union: Article 29 Working Group
- Belgium: Data Privacy Commission
- Germany: Düsseldorfer Kreis
- Spain: APD/LOPD (Spain )
- Ireland: Data Protection Commission
- Canada: PIPEDA
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